TERMS & POLICIES

RETURNS & EXCHANGE POLICY:

RETURNS POLICY:

We offer a 7-day return policy from the date you receive your order.

To be eligible for a return:
• The item must be unused, unwashed, and in its original condition
• The item must be returned in its original packaging

Returns are accepted only in the following cases:
• Defective or damaged product
• Wrong item received

Please note:
• Shipping fees are non-refundable
• Customers are responsible for return shipping costs

To request a return, please contact us within 7 days of delivery.

 

EXCHANGES POLICY:

We offer a 7-day exchange policy from the date you receive your order.

Exchanges are allowed in the following cases:
• Size exchange
• Defective or damaged product
• Wrong item received

To be eligible for an exchange:
• The item must be unused, unwashed, and in original condition
• The item must be returned in its original packaging

Please note:
• Customers are responsible for exchange shipping fees
• Exchanges are subject to product availability

To request an exchange, contact us within 7 days of delivery.

If you received a damaged or incorrect item, please contact us immediately and we will resolve the issue.

SHIPPING POLICY:

Orders are processed within 1–2 business days.

Delivery takes 2 – 7 working days within Egypt.

Please ensure your contact details are correct when placing your order.

TWENTYONE-K is not responsible for delays caused by courier services.

 

TERMS OF SERVICE:

By using this website and placing an order, you agree to the terms and conditions of TWENTYONE-K.